Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing down the order of items
If you have ever arrived at an address unsure which boxes were meant for it, a written list made the evening before can settle that. Rather than deciding on the day, note each item you are carrying and the address or location each one belongs to, so every stop has its own short list. Label boxes with a simple code and keep a matching key on your phone so nothing depends on memory. If some items are needed urgently — tools for a job, kettle and bedding on a move — mark them clearly on the list. Share the list with anyone helping so everyone works from the same version. When you contact the team for a quote, the itemised list also helps you describe the load accurately and ask about vehicle options.
Checking entrance and item dimensions
If a sofa or wardrobe is part of the load, measuring it before you enquire can spare you a difficult conversation later. Note the height, width and depth of the largest pieces, and record the entrance details at each end: gate widths, door openings, lift access if relevant, and any restrictions the site manager or seller has mentioned. Ask the seller or recipient for a contact number on the day and confirm the time window they expect you. Write down anything awkward — drawers that cannot be removed, a piece that cannot be tilted — so the team knows the full picture. With those figures and access notes to hand, you can ask informed questions about a small van, Transit, Luton, dropside or crew van where available, and compare the answers.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.