Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you enquire
The first decision worth making is what you will actually carry, and that starts with a tape measure. Before choosing between a small van, Transit or Luton, note the length, width and height of the largest pieces, whether that is a wardrobe, a sofa with the feet removed or a stack of flat-packed units still in boxes. Write each item on a list with its measurements alongside, and add anything awkward such as a ladder, a rolled carpet or a bicycle that will not come apart. If an item can be separated into pieces, record the dimensions of each part rather than the whole.
Coordinating helpers around the hire
If friends or family are lending a hand, plan their involvement before the hire dates are fixed. Decide who is available on which day, who holds keys to the old and new premises, and whether anyone needs a lift at a particular time, especially if you are considering a crew van with seats as well as space in the back. It can help to note each helper's name, contact number and the hours they can commit, so a change of plan does not leave you short. You might also record who is meeting the seller during a furniture collection and what time they expect the handover to finish. When you request a quote, questions worth asking include whether extra seats are needed for the journey back, what the arrangements are for collecting and returning the vehicle, and how the timing of the whole day fits around the people involved.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.