Matching a hire car to your passengers and luggage
Tell the team how many people will travel and how many cases, buggies or bulky bags you expect. Seating and boot space are separate questions. Say whether you need an automatic or are happy with a manual, and mention any child seat request early so it can be checked before you are quoted. Include details for every driver who may take the wheel.
Finding a car to suit the trip
Start with the journey and pick the car to match it. Smaller cars are suited to city driving and short stays, automatics make local driving easier, estates and SUVs give more room for luggage, and people carriers are a better choice for families or small groups. The range available includes the Fiat 500, VW Golf, Ford Focus Estate, Ford Focus Automatic and Hyundai i10 Automatic, subject to dates, driver details and availability. The precise make, model, transmission, seating, payload and licence position are confirmed when you are quoted, so treat the vehicles listed as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Organising a Longer Stay
If the car is needed for an extended period, the hire dates become the first thing to pin down. Decide the start and end dates, then consider whether your plans might change and what that could mean for the booking. Note where the vehicle will be based during the stay and whether you want collection, delivery or a mix of both. Think about who will drive throughout the period and whether any additional drivers should be named from the outset. List the luggage expected at the start and end of the stay, especially if a trip to an airport or station falls somewhere in between. Passing these details to the team when you enquire keeps the conversation focused.
Coordinating More Than One Passenger
When several people share the car, a little coordination goes a long way. Write down each passenger's name, the days they will travel and the bags they plan to bring. If the group includes children, note their ages so you can discuss seating arrangements with the team. Consider whether anyone needs a specific vehicle group, such as an executive saloon for a business colleague or a people carrier for a family gathering, and decide whose preference takes priority if opinions differ. Ask passengers to confirm their plans a few days before collection, and keep a note of any changes so the details you pass to the hire team stay accurate when you ask for a quote.
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What to confirm on the phone
Before you confirm the hire, check the key details: vehicle availability, driver requirements, mileage, insurance, delivery or collection arrangements and any extras you have asked for, along with driver age, licence history, the deposit, the insurance excess and any travel abroad. A clear request gives the date, the length of hire, the rough route, the delivery or pickup address, the expected passengers or load, and any particular requirements that might affect which vehicle is suitable.















