Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you enquire
Deciding between a small van and something larger often comes down to the numbers you gather before calling. Walk through each item you plan to move and record its three dimensions, meaning length, width and height, along with a note of anything awkward such as legs that don't detach or doors that open wide. Count the total number of boxes and bags separately from furniture, since loose loads are easy to underestimate. If you're collecting something from a shop or seller, ask them for the packaged measurements rather than guessing. Write down the hire dates, the addresses involved and any access arrangements you already know. The team can then talk through which of the small, Transit, Luton, dropside or crew options might suit the job where available.
Coordinating helpers on moving day
Whether friends or colleagues are lending a hand, it helps to have their details written down before the hire begins. Note who is available on each date, how they're travelling to and from the pickup point, and a phone number for each person in case timings shift. If someone is meeting you at the other end, such as a seller handing over furniture or a site contact expecting a delivery, record their name and number too, and agree a rough arrival window rather than a fixed hour. Ask yourself whether anyone else needs to travel in the van with you, since that may point towards a crew van rather than a cargo-only model. Share the full list with the team when you enquire.
Explore other van hire areas
What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.