Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing collection details with a seller
If you are collecting something bought from a private seller, a few details agreed in advance keep the day straightforward. Confirm the collection address, the earliest and latest times you could arrive, and a phone number for the person handing over the item. Ask whether the item comes apart, whether any fixings or instructions are included, and whether it currently sits upstairs, in a garage or elsewhere. Note the seller's preferred contact method on the day, in case timings shift. If someone else will receive the item at your end, record their name and number too. When you ask the team for a quote, pass on the hire dates, the item description and the access details you have gathered, and raise any questions the seller left unanswered, such as exact dimensions or dismantling options.
Measuring bulky items before you enquire
Suppose the item you want is a large wardrobe with an awkward shape. Measuring it properly before you enquire turns guesswork into usable information. Record the height, width and depth at the widest points, including any handles, feet or protruding parts, and note whether doors, drawers or shelves can be removed. If the piece is already dismantled, list each section separately with its own dimensions. Compare the figures with the spaces the item will pass through at both ends, such as doorways, hallways and stair turns, and write down any that look tight. Where you cannot measure something yourself, ask the seller or current owner to do it and send the numbers. Pass the full list, plus your dates and access notes, to the team when you request a quote, and ask what else they need from you.
Explore other van hire areas
What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.