Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing your boxed belongings
Before you request a quote, write down how many boxes you expect to move and roughly what each one contains, since a written list is far easier to refer back to than a mental note. Record the approximate size of the boxes, whether any are fragile, and which room of the property each batch belongs to, as this can help you describe the job clearly. Add the collection address, the destination address and any reference numbers a storage facility or recipient has given you, together with a contact name and phone number for each end. If some items might be dropped off at a different address from the rest, note that separately. Asking the team how many boxes a given van typically suits will help you judge which option to request.
Measuring bulky items
If your load includes furniture, appliances or other oversized pieces, start by measuring each item and writing the figures down before you enquire. Note the height, width and depth in the same units throughout, and mention anything that comes apart, such as a bed frame or a table with removable legs, along with the dimensions once it is dismantled. Record the number of large pieces, any drawers or doors that open, and whether an item will travel flat or upright, as the team may ask about this when suggesting a van. It is also worth noting the width of doorways and corridors at both ends if you already know them. Sharing these measurements with your enquiry keeps the conversation about vehicle choice straightforward.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.