Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a collection with a seller
If you've agreed to collect a sofa from a private seller, a few details noted in advance can smooth the day. Ask the seller for the item's dimensions, whether it comes apart, and photos if possible. Confirm a collection window rather than a single hour, exchange contact numbers and check who will be present at the address. It's also worth asking about parking or driveway space at their end, though questions about access to the property itself are best directed to the seller. Once you have the measurements and dates, pass them on with your enquiry so the team can suggest a small van, Transit, Luton, dropside or crew van where available. Keep the seller's details with you on the day.
Keeping a clear list for multi-job hires
If your hire covers several jobs, keep a written list of what's moving and when. Note each item's rough dimensions, any fragile pieces and the dates attached to each task, whether that's a furniture collection, a storage run or a trade job. Where a delivery address differs from the collection point, record the recipient's name and phone number so they can be reached if timings change. Access questions, such as gate widths or whether someone will be on site, belong with the property contact rather than the hire team. When you request a quote, include the full list and ask which van size the team would recommend for the combined load; you can also ask whether spreading the work across two dates would change the vehicle group suggested.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.