Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Thinking Through the Unloading Order
Where a hire involves dropping items at more than one place, a quick plan of the unloading sequence can be drawn up before you get in touch. Jot down each stop in the order you expect to visit and list what comes off at each. If a bed frame is going to a relative's house and the rest to a storage unit, note which is which so nothing gets muddled on the day. You could also mark items that belong to specific people if helpers are involved. Questions about access at each destination, including door widths or where a van can pull in, should go to whoever is at that address. Include your notes with your enquiry so the team understands the shape of the job.
Arranging a Collection With a Seller
If the van is being hired to collect something you have bought, it pays to sort the details with the seller before booking anything. Ask them for the item's dimensions, whether it comes apart, and whether they can hold it until your chosen date. Note their address, preferred collection window and a phone number in case plans change on the day. Some sellers will only release goods to the buyer, so check whether you need to be present personally. It is also sensible to confirm how the item will be reached, such as whether it is in a garage or an upstairs room, by asking the seller directly. Pass all of this on with your hire dates when you request a quote, and keep any questions about the collection address for the seller.
Explore other van hire areas
What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.