Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down a Load Inventory
Start by listing every item you intend to move, since a written inventory is the single most useful thing to bring to a van hire enquiry. Group your list by room or by job, and note quantities rather than vague descriptions: three wardrobes, two mattresses, six boxes of kitchenware. For anything with an awkward shape, record approximate dimensions, including height for tall items like fridges or bookcases. If some belongings are still being packed when you first get in touch, estimate and flag them as estimates. This list lets the team suggest whether a small van, Transit or Luton might suit, and helps you spot anything forgotten. Keep the inventory handy during the hire period in case you need to refer back to it.
Allowing Time for Packing and Loading
When you set your hire dates, think about how the hours either side of the move are likely to be used. If packing is still under way, consider booking the van for a period that leaves room for wrapping, boxing and dismantling furniture rather than squeezing everything into a single morning. Note any deadlines, such as a key handover or a storage unit closing time, and work backwards from them. It can also help to record who will be present to assist, and whether any items need special attention, such as mirrors or electronics. Questions you might put to the team include whether extending the hire is possible if the job runs long, and what access information they need about each stop on your route.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.