Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
The first decision worth making is which items actually need to travel, because a tape measure and a notepad can answer most questions before you contact the team. Measure each large piece at its longest, widest and tallest points, including any protruding handles, feet or packaging, and write the figures down rather than estimating. Note whether anything can be separated into parts, such as legs removed from a table, and record how many boxes, bags or loose items sit alongside the big pieces. A short list covering item names, dimensions and quantities gives the enquiry a clear starting point. If access at either end involves gates, slopes or narrow openings, note those details too, since they belong in the same conversation when a van type is being matched to the job.
Planning a Collection with a Seller
Buying furniture from a private seller or a shop brings its own set of details to organise before the hire begins. Confirm the collection address, the earliest and latest times the seller accepts, and a direct phone number for the day, since plans often shift at short notice. Ask the seller for the exact dimensions and weight of each piece, together with whether it comes apart, and write their answers down so nothing relies on memory. It is also sensible to agree what happens if the item turns out to differ from the description, and to check any access restrictions at the property itself, such as parking or entry arrangements, with the seller directly. Passing the hire dates, item list and access notes to the team in one message keeps the quote straightforward.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.