Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you enquire
The first decision worth making is which items actually need to travel. If furniture or large appliances are involved, measure their height, width and depth with a tape and write each figure down, noting anything that cannot be tilted or dismantled. Record the quantity of every item too, since three identical boxes read differently on a list than a vague mention of some boxes. These measurements give the team an accurate picture of the job when you request a quote. If a piece came flat-packed, check whether it can be taken apart again and keep the fixings with it. Where an item is being collected from a shop or a private seller, ask them for the packaged dimensions rather than estimating.
Keeping a clear load inventory
Before the hire dates are fixed, it pays to build a simple inventory of everything going on the van. Group the list by room or by collection point, and mark which items are fragile, awkwardly shaped or particularly bulky. A written list helps you spot things you had forgotten, such as garden tools or loft boxes, and gives the team an accurate picture when you ask about a dropside or crew van. If some items might be dropped off with different people, note each recipient's name and contact number beside them. Also decide whether anything could travel on a later date if plans change. Questions about access at a storage unit or a buyer's address should go to whoever manages that site.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.