Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Who is helping on the day?
A good opening question is simply who will be there to help. Once you know, write down each person's name, their expected arrival time and a phone number, so any changes can be passed along quickly. Confirm whether helpers are free for the whole hire period or only a section of it, and note whether any of them need to travel in the van, which may point towards a crew van rather than a standard model. If the job involves a recipient, such as a customer receiving a delivery or a friend taking furniture, record their contact details too, along with any reference they may ask for. Agreeing these points in advance means the day has a clear structure, and it also gives the team a fuller picture of the job when you request a quote, particularly around how long the hire may need to run.
Measuring entrances and large items
Before settling on a van size, it is worth measuring both the items and the spaces they must pass through. Note the height, width and depth of the largest pieces, such as wardrobes, sofas or trade equipment, and record these figures alongside a rough count of everything else. Then think about the access at each end: measure doorways, gates, corridors or lift openings where you can, and note any restrictions you are already aware of. If the destination is a storage site, shop or business premises, ask the staff there directly about their entrance dimensions and opening hours, since they hold that information. Where a measurement is awkward to take, a photo can be a useful memory aid. All of this can be shared with the team so they can talk you through the available options.
Explore other van hire areas
Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.