Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you enquire
The first decision many customers face is which items actually need to travel in the van, and measuring them is a sensible next step. For each large piece, record the height, width and depth, and note any protruding parts such as handles, legs or removable shelves. If an item can be dismantled, write down the dimensions both assembled and taken apart, since this gives you more to discuss with the team. Photographs of awkward shapes can be useful for your own records and for explaining the job. Keep this list alongside your access arrangements and hire dates so everything sits in one message. When you ask about a small van, Transit, Luton, dropside or crew van, you can share the measurements and ask which questions about the load remain open before you book.
Coordinating helpers for the day
If friends or family are lending a hand, working out who does what in advance can keep the day orderly. Make a list of the people who have confirmed they can help, along with their mobile numbers, and note the times each person is available in case shifts run long. Decide who will be at the pick-up address and who will meet the van, recording both sets of contact details so everyone can stay in touch if timings change. It is worth agreeing how you will update helpers if the plan moves, perhaps through a group message. Pass the confirmed numbers, the access arrangements and your hire dates to the team when you enquire, and raise any remaining questions about the vehicle or the collection details at the same time.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.