Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Book
The first decision many hirers face is which van size to request, and measurements make that conversation much easier. For each large item, note the height, width and depth, and record whether it can be dismantled, since a bed frame that separates into parts behaves differently from a single-piece wardrobe. Write the figures down in centimetres or inches, whichever you prefer, and keep them handy when you call. If an item has awkward proportions, such as a long mirror or a corner sofa, describe that too. With a list of dimensions ready, the team can consider whether a small van, a Transit or a Luton is the closer match for your dates, and you can ask any follow-up questions about the options before settling on a booking.
Keeping a Load Inventory
Alongside measurements, a running inventory of everything going into the van helps you stay on top of the job. Number your boxes, note what each contains in a few words, and mark any fragile items so you can brief helpers on the day. Record where each item is headed, whether that is a new address, a storage unit or a trade customer, and note the recipient's contact details for each stop. This list also gives you a natural checklist for confirming nothing is left behind at either end. When you speak to the team, you can share the total number of items and the access arrangements at each address, then ask which van type they would suggest for the hire dates you have in mind.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.