Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a load inventory
Write down what you need to carry before requesting a quote, starting with a room-by-room or job-by-job list. For each item, note a name, approximate dimensions and any awkward features such as drawers that slide, doors that open or legs that detach. Record quantities too: three mattresses, six boxes of files or a single workbench all tell the hire team something different. If some items are going to a second address, mark which ones so the list can be split if needed. Keep this inventory somewhere easy to reach, because you will probably consult it again when confirming dates and access arrangements. A written list also gives you a clear basis for asking whether a small van, Transit, Luton, dropside or crew van fits the job.
Organising a household move
For a household move, the first things to settle are the dates and the addresses involved. Note when you need to hand over keys, when the new property becomes available and whether any gap between the two affects when items must be moved. List the rooms in order of priority, then add contact details for anyone receiving goods at the far end, including estate agents, caretakers or family members who will be waiting. Where possible, agree a time window rather than a single hour, and write down the address instructions you have been given, such as gate codes or parking notes. Asking the hire team about vehicle availability on your chosen dates, and any alternatives if those dates change, helps keep the plan realistic while you finalise the details.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.