Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Items and Entrances
Which measurements should you take before requesting a van? Begin with the largest items you plan to move, noting their height, width and depth in centimetres or inches, and write each figure against the item on your list. Measure any entrances, doorways, stairwells or gates the items must pass through at both ends, and record those numbers separately so you can share them when you enquire. Note whether furniture can be dismantled and, if so, whether you have the tools and fixings to do it. List the total number of boxes and bags alongside the big pieces, and record the hire dates and addresses involved. These notes give the team a clearer picture when discussing which van might suit.
Arranging Helpers for the Day
Once the dimensions are written down, turn your attention to the people involved. List who will be at the pickup address, who will meet the van at the destination, and a phone number for each, so contact is easy if timings shift. Note the hours your helpers are available and whether they can stay for the whole job or only part of it, since this may affect how you schedule the day. If anyone is receiving items on your behalf, record their name and confirm they know what is expected. Ask the team any outstanding questions at this stage too, such as what access details they need noted and which vehicle sizes they would suggest for your list of items.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.