Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
If you are moving a wardrobe, a sofa or a chest of drawers, the measurements matter more than the guesswork. Take a tape measure to each large item and record its height, width and depth, writing the figures on a list you can refer to when contacting the team. Note whether anything comes apart, such as a bed frame or a table with removable legs, since this affects the sizes you quote. Count the number of boxes and bags as well, and include an estimate for any rolled carpets or flat-packed furniture. If an item is an unusual shape, describe it briefly alongside the numbers. Once the list is ready, you can ask which van options suit the dimensions and dates you have in mind, and the team will talk through what is available rather than leaving you to work it out alone.
Preparing a Delivery for a Customer
Suppose a customer has ordered goods from your business and you plan to deliver them during the hire. Start by listing every item in the order, with quantities and approximate sizes, so you can describe the load accurately. Note the delivery address and the name of the person who will accept the goods, plus a direct number for them in case plans need adjusting on the day. Ask the recipient whether there is a preferred time window or any paperwork to sign, and write their answers down. If several customer deliveries are booked across the hire period, put them in order with addresses and contacts beside each one. When you enquire, share these details and ask any questions about the van and dates, leaving access queries with the recipient to answer.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.