Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Deciding between one trip and several
A key choice before requesting a quote is whether everything needs to travel in a single run or whether the job can be split across two or three visits. Start by listing every item you expect to move, including furniture, tools, boxes and anything stored elsewhere. If the list is short, a small van or Transit may cover it, while a Luton or dropside might suit a larger consignment. Think about whether anyone at the far end can receive deliveries and whether the dates allow repeat journeys. Record your preferred schedule and any deadlines, then put the list and timings to the team, who can advise on which van types fit the job where available.
Measuring bulky items in advance
Before settling on a van size, it pays to measure the awkward pieces on your list. Note the length, width and height of sofas, wardrobes, workbenches or pallets, and check whether anything separates into parts, such as a bed frame or shelving unit. Record whether items are boxed, loose or wrapped, and jot down roughly how many there are of each. If a piece has an unusual shape, describe it in a sentence so nothing is missed when you ask for a quote. Keep the measurements with your hire dates and access notes, and the team can then discuss which van options might suit the load, subject to availability, and talk through anything that needs clarification.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.