Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down the Order of the Day
If the van is needed for a move or a series of collections, it can be worth sketching the sequence before calling. Note which addresses are being visited, the time each pickup or drop-off is expected, and who will be present at each end. Recording the items destined for each stop, rather than deciding anything about the van itself, keeps the paperwork simple. A numbered list of destinations with contact names alongside gives the team a clear picture of the job. If timings are uncertain, asking whether the hire period can be extended on the day is a reasonable question to add to the enquiry.
Keeping a Simple Load Inventory
Should every item be listed before the van is booked? Many customers find it useful. A plain inventory, noting each item with its approximate dimensions and any awkward features such as drawers or detachable legs, can be drawn up at home. Photographing larger pieces and measuring the tall or wide ones gives a record to refer to later. For storage runs, labelling which boxes belong to which unit helps everyone involved. The list can then be sent with the quote request, and any questions about which vehicle group suits the overall load can be raised directly with the team.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.