Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a collection with the seller
If you have bought something second-hand and need to collect it, a few details sorted with the seller beforehand can make the whole process simpler. Confirm the exact collection date and a time window, and ask whether anyone will be available to meet you at the property. Note the address, any gate codes or access notes, and a phone number in case plans shift on the day. It is also worth asking whether the item comes apart, whether packaging is included and whether the seller can hold it until a specific time if your hire window runs longer than expected. Once these points are settled, you can pass the dates and item details to the hire team, who can then advise on a suitable van type from the options available. Any unanswered questions can be raised when you request your quote.
Measuring items before you enquire
Could your largest item be the deciding factor in which van you book? Before requesting a quote, take a tape measure to the longest, widest and tallest things you plan to move, and write each figure down. Wardrobes, sofas, ladders and sheet materials often carry the most awkward dimensions, so record their sizes separately rather than estimating. If anything will travel diagonally or with legs removed, note that too, along with the total number of items and any fragile pieces. These measurements can then be shared with the team, who will match the job to a small van, Transit, Luton, dropside or crew van where available. Keeping the list on your phone means you can answer follow-up questions quickly and adjust the plan if you decide to move more or fewer things than first thought.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.