Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing What You Plan to Carry
Start by writing an inventory of everything going into the van. For each item, note its approximate dimensions, especially for larger pieces such as wardrobes, sofas or workbenches, since these figures help the team discuss which vehicle categories might suit. Count the boxes and bags as you go, and mark anything fragile or awkwardly shaped so it stands out on your list. If the load mixes household goods and tools, separate the two groups on paper. Where furniture can be dismantled, note which pieces come apart and whether the fixings are kept together. This written record also helps you spot items you had forgotten, and you can attach questions about anything you are unsure whether to include, keeping the enquiry accurate from the outset.
Setting Aside Enough Time for Packing Days
If your move or collection spans more than one day, think through the schedule in writing. Decide which evening or morning you will pack boxes, which items wait until the last minute, and when the van needs to be ready. Note the hire dates alongside this plan so the booking covers every stage, including any return leg. Where friends or family are helping, record who is available and when, since their availability may shape which days you actually need the vehicle. If storage is involved, list what goes into the unit and what travels elsewhere. Questions worth raising include whether the booking can be extended if packing overruns, and what happens if your dates move. A written timeline keeps everyone aligned.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.