Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing down every load item
Start by listing everything that will travel in the van, one line at a time. Include the awkward things people forget: rolled carpets, pot plants, tools left in the shed, boxes already in the loft. Next to each entry, jot the approximate dimensions and, if you know it, the weight. This written inventory does two jobs. It gives the team a clear picture when you ask about a small van, Transit, Luton, dropside or crew van, and it gives you a reference point on the day itself. If items might be dismantled, note which ones, since that detail often affects the vehicle discussion. Photographing large pieces can also help you describe them accurately when you enquire.
Recording your unloading sequence
A separate list for the destination end can be just as useful as the load inventory. Write down where each item is headed, whether that is a specific room, a storage unit or a customer's premises, along with the name and phone number of whoever will accept the delivery. If certain boxes are needed first, perhaps kettle and bedding on a house move, mark them clearly on paper before you set off. Ask yourself whether any drops involve multiple stops, and record the order you intend to follow. You can share this sequence with the team if access at any address is uncertain, though the people at each destination are the ones to confirm what is possible there.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.