Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection With a Seller
Should you be collecting a purchase from a private seller or an auction house, a quick conversation beforehand can clarify the whole arrangement. Confirm the collection address, the seller's preferred days and hours, and a direct phone number in case of delays. Ask exactly which items are included, whether any come apart for transport and whether the seller expects them to be taken away on a specific date. Note the total number of pieces and any packaging involved, then add these details to your hire request alongside the dates you have in mind. It is also worth asking the seller about parking or gate access at their end, purely so you can mention it when discussing options, and to raise any questions about vehicle choices with the team at the same time.
Checking Entrances and Item Dimensions
Before settling on a hire, it pays to measure both what you are moving and the spaces it must pass through. Take the height, width and depth of each large item at its widest point, counting handles and packaging, and write the figures down rather than relying on memory. Then check the relevant doorways, corridors, stairwells and lift openings at each end of the journey, recording their clearances too. Note whether anything can be dismantled and how many separate pieces that would create. With this list prepared, share the item dimensions, quantities, access notes and hire dates with the team, and ask whether anything on your list affects the vehicle options they would suggest. Any gaps in the information can be raised as questions before you confirm.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.