Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Weighing Up One Trip or More
The choice between completing a job in one outing or over several days often comes down to what you are moving and how flexible the dates are. Begin by listing every item, from settees to rolled carpets, and note the dimensions of anything unusually long or tall. If some belongings are heading to storage while others go to a new address, you might ask the team how others split similar jobs, or simply describe both legs of the plan and see what they suggest. Confirm whether your preferred dates are weekdays or weekends, as that can shape what is available. Writing down the full inventory before you call means you can compare vehicle options against your actual list rather than a rough guess.
Recording the Order Items Are Needed
Rather than leaving the plan to chance, note on paper which items belong to which room or destination once the van arrives. Label boxes by room so whoever meets the van knows what each one contains without opening it. If a storage unit is involved, record the unit number and the site's contact details, including any access hours that might affect your timing. For furniture going to different addresses, list each piece against its destination and the name of the person receiving it. These notes are worth sharing when you arrange the hire, and any questions about site access or arrival windows can be directed to the contacts you have listed.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.