Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items for your quote
The first decision worth making is which items actually need to travel in the van. Once you have settled that, measure each bulky piece and write the figures down: height, width and depth for furniture, plus the diagonal if a wardrobe or sofa has an awkward shape. Note anything that comes apart, such as bed frames or table legs, since a dismantled item occupies a different footprint. Photographs can help the team picture what you are describing. When you ask for a quote, share the full list rather than a rough guess, and ask whether the suggested van would leave reasonable access for the remaining boxes. If an item is unusually tall or long, say so plainly so the team can flag any open questions before you commit.
Agreeing collection details with the seller
If part of your hire involves collecting furniture from a private seller, sort out the practical details before the van is booked. Confirm the exact address, ask whether there is a specific time window, and find out whether the item is upstairs, in a garage or waiting in a hallway. It is also worth agreeing how you will contact each other on the day and what happens if either side runs late. Record the seller's phone number and any reference for the sale, and check whether they expect payment before or after collection. When you enquire, share these arrangements along with your preferred dates, then ask the team any remaining questions about timing, vehicle choice or what to do if the collection slot shifts.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.