Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Sorting out a household move
Which details matter most when planning a van for a house move? The list of items is a sensible starting point. Walk through each room and note the furniture, boxes and awkward pieces you intend to take, recording approximate dimensions for anything large such as wardrobes or sofas. Count the boxes as you pack and keep the tally updated, since a growing number can change which van size you request. Note the access arrangements at both ends, including parking restrictions or narrow approaches, and share these with the team. Decide your hire dates with some flexibility if possible, and ask whether a crew van or Luton would better match your inventory. These notes help the team match the job to a suitable vehicle.
Getting a business delivery ready
For trade or delivery work, preparation looks slightly different. Begin by listing each item or consignment you expect to move, with approximate sizes and any stacking limits set by the goods themselves, such as fragile or flat-packed stock. Note the delivery addresses and the contact name and number at each destination, so someone can be reached on the day if plans change. Record your preferred hire window, including whether an early start or multi-day period is needed, and whether a dropside or small van suits the load you have described. Ask the team about availability for your dates and what happens if a job overruns. Keeping these details together makes the enquiry straightforward and lets any questions be answered before you commit.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.