Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning where each item is heading
If you are moving furniture between two addresses, it helps to prepare a written plan of where each item is going before the hire begins. List every piece you intend to take, note which room it belongs in at the destination, and record approximate dimensions for anything oversized. If some items are staying behind or going to a storage unit, mark those separately so nothing is assumed. A numbered list, or a photo of each item with a note beside it, gives you something to check against when you arrive. If a friend or family member is receiving furniture on your behalf, add their contact details and the hours they will be available, since delivery windows often depend on someone being there to accept items.
Setting aside time for packing
How long will packing actually take? That depends on how much you are moving and how much has already been sorted. If items are spread across a loft, garage or several rooms, you might allow a full day for wrapping and boxing rather than a few hours. Note down anything fragile that needs padding, and set aside documents, keys and chargers you will want to keep with you. When you request the van, ask what time the hire period starts and ends, whether an early collection is possible, and who to contact if you are running behind schedule. Building a buffer into your own plan is a choice you control, and it is worth mentioning your expected timings when you enquire so the dates can be matched to the job.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.