Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Moving boxed belongings
Write down the number of boxes you expect to move, along with their approximate sizes, before you contact the team for a quote. If some boxes hold books or tools and others hold cushions or lampshades, it is worth noting the difference, since a count alone does not describe the job. Record any items too large for a box, such as a mirror, a rug or a bicycle, including its measurements taken at the widest point. Note the dates you are considering, the address each collection is coming from and the contact details for anyone holding items on your behalf. If a seller or a charity shop has set a collection deadline, write that beside the item. A list that pairs each item with a size, an address and a date gives you a clear basis for discussing which van suits the work.
Coordinating helpers
If friends or family are lending a hand, note down who has offered and what they have agreed to. Record the times each person can attend, whether they are available for the whole day or only part of it, and a phone number for each in case plans move. Decide in advance who will be at the collection address to open up, who holds keys if you are not there yourself, and who will receive items at the other end. If someone is providing refreshments or looking after children or pets during the day, add that to the same note so it is not forgotten. Where a helper's availability limits the dates you can choose, write the constraint next to your preferred hire dates so the team can take it into account when confirming arrangements.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.