Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection With a Seller
If you have arranged to collect furniture or equipment from a private seller, a little preparation before your quote request can settle most details. Start by asking the seller for the exact dimensions of each item, including height, width and depth, and write these down alongside photographs if they can send any. Record the collection address, the seller's phone number and the agreed collection window, and ask whether the items are in a ground-floor room, an upstairs flat or a garage. Note any dismantling the seller has already done, plus whether they can help at the door. Confirm your own hire dates match the seller's availability before booking anything, then pass the item list and measurements to the team so they can advise on a suitable van.
Preparing a Business Delivery
When a delivery to a customer or another site is on the cards, gathering the right information early keeps the process straightforward. Begin with a complete list of what is going out, noting quantities and the dimensions of the largest pieces, since these figures help determine whether a small van or something larger is appropriate. Record the recipient's name, direct phone number and preferred delivery window, and confirm the address details in writing rather than relying on a verbal note. Ask the recipient about parking or access at their end and note their answer for your own planning. Decide which of your hire dates gives enough margin around the delivery slot. Once these details are written down, share them when requesting your quote and raise any unanswered questions then.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.