Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Plan a Collection With the Seller
Suppose you have agreed to collect a sofa or a set of drawers from a private seller. Before the hire date arrives, it pays to gather a few details in writing. Ask the seller for the earliest and latest times they can accept collection, a phone number that works on the day and a description of where the item will be waiting, such as a ground-floor hallway or a first-floor flat. Confirm whether they can help at all with the item or whether it will be your responsibility from the moment you arrive. Note any parking or access points they mention, and record the exact address rather than a rough area. If the seller is unsure about dimensions, ask them to measure the item and send the figures to you. All of this information can then be passed to the team when you request a quote, so the vehicle group matches the job.
Measure Bulky Items Before You Enquire
How much space will your largest item actually need? Taking a tape measure to each bulky piece before you enquire turns guesswork into a set of figures the team can work with. Record the length, width and height of every item, and note any parts that come off, such as legs, shelves or a removable headboard, since the seller or manufacturer may describe them differently. Write down whether an item is a single solid unit or can be separated into smaller pieces, and add the approximate number of boxes, bags or loose items alongside. If something has an unusual shape, a short written description helps. Keep the list with your other collection details so you can quote the figures accurately, and flag any item whose dimensions seem borderline when you contact the team.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.