Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down the Job Details
Before you contact the team, it pays to write down everything the job involves, starting with what you are carrying. Note each item or category of goods, an approximate count, and whether anything is oversized or awkward in shape. If furniture is involved, record the number of pieces and which rooms they come from, as this can shape your questions later. Add the hire dates you have in mind and how long you expect the work to take, including any window for packing your own belongings beforehand. Access arrangements matter too, so note whether there are steps, gates or parking considerations at either end. A complete written summary gives you a solid basis for discussing the right van size and any practical points worth confirming in advance.
Planning Around Your Boxes
If your move or storage run involves boxed belongings, a little preparation can shape the whole day. Start by counting how many boxes you have and estimating their sizes, then note whether any are fragile or need keeping separate from heavier goods. It can be useful to decide which boxes go with you and which might stay behind, especially if you are splitting a move across more than one trip. Think about where each box ends up at the destination, such as which room or storage unit, and note any labels you have used. These details help you ask informed questions about van choice and timings, and they give the team a clearer picture of the job when you request a quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.