Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Who Can Help on the Day?
Can you name the people who will be with you when the van arrives? If so, write them down, along with the times each is available and the phone number where they can be reached. Some helpers may only be free for part of the day, so note any limits on their time. Record which items each person will deal with, and confirm with everyone a day or two beforehand that the arrangement still stands. If the delivery or collection involves another address, add the contact name and number there too, and agree who will speak to them if plans change. It is also sensible to note the access details you already have, such as parking arrangements or entry instructions, and the questions you still need to ask the site contact. A short list of helpers and their details keeps everyone informed and reduces the chance of a gap in your arrangements.
Recording What Goes Where
Another useful exercise is to note which items belong at each stop on the trip. Start by listing every destination, then group the items by address and mark which pieces belong to which person or room. For furniture that separates into parts, record whether each section goes to the same place or different addresses. If a recipient will check the delivery, write their name and phone number beside their items so they can be contacted on arrival. Note any fragile pieces and any preferences the owner has shared about their care, and keep that information with your list. Hold the list together with the hire dates and addresses, and note any questions about vehicle choice or timing that remain open. This record gives you and the team a clear picture of the job before the van is booked.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.