Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Moving boxed belongings smoothly
Before requesting a quote, write down what will travel and how it is packed. A room-by-room list of boxes, with a rough count for each room, gives you a clear record to work from and makes it easier to describe the job to the team. Note any unusual items that are not boxed, such as rolled rugs or loose shelving, alongside the numbered cartons. If some belongings are staying behind, mark which ones so you can separate them on the day. Deciding in advance whether everything goes in one run or is split across two hire dates is also worth recording, as is the address of any storage unit or recipient who should receive deliveries.
Checking entrance and item dimensions
Measurements are the details most often left until the last minute, so gather them early. For each large piece, note the height, width and depth, and keep the figures together with your item list. Then think about the entrances involved: if a sofa has to pass through a doorway at either end, ask the property contact what the clear opening measures, and record their answer alongside your own figures. Where a recipient is expecting goods, save their phone number in case timings need adjusting. Bring these measurements and any access notes to your quote request, since the team can then compare vehicle groups against your figures. Any gaps in the information are simply questions to ask before booking.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.