Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down Your Load Details First
Start with a simple written list of everything going into the van, because a clear inventory answers most questions before you ring for a quote. Note each item, its approximate dimensions, and how many people will be present on the day. A three-seater sofa measured lengthways, a fridge still boxed, or forty stacked cartons each tell the team something different about the vehicle size required. Record whether furniture will be dismantled and whether any piece exceeds normal door widths. Keep the list on your phone so it is ready if the team asks follow-up questions. You might also note the addresses involved, including any contact names at the collection or delivery end, since these details often come up when confirming arrangements.
Planning Your Unloading Order
Before the hire date arrives, think about which items need to come off the van first at each stop, especially if you are delivering to more than one address. Write down where each carton or piece of furniture belongs, perhaps by room, and mark fragile boxes clearly on your list. If somebody will receive goods on your behalf, record their phone number and the hours they are available. Note whether anything needs to reach its destination before a certain time, and share that requirement when requesting the vehicle. Writing these details down in advance, rather than at the kerb, gives you a reference to work from and helps the team understand the shape of your day when matching the job to a suitable van.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.