Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating Helpers for the Day
Who is actually going to be there when the van arrives? That question is worth answering before anything else. Draw up a list of the people helping, with a phone number for each, and note the times they can commit to, since helpers often have other calls on their day. Record the hire dates and hours, the collection or delivery arrangement for the van, and every address involved, along with a contact at each one. If someone can only come for part of the day, write that down too, as it may shape the order in which you plan the trip. Share the final timings with everyone once confirmed, and keep the list handy in case plans change. You can also mention your helper numbers when discussing the job with the team, alongside what you need to carry and the access arrangements.
Sketching the Unloading Order
Rather than deciding anything on the day, it helps to prepare a written order of what comes off the van and where each item ends up. List every item with its destination room or site, note the dimensions of larger pieces, and mark anything that belongs to a particular person or address if the load serves more than one. Record contact details for whoever will receive goods at each stop, including agreed time windows, so you can let them know if the schedule slips. Where an item is fragile or awkwardly shaped, a note beside it on the list serves as a reminder when you describe the load to the team. Keep the list with your hire dates and access notes, and raise any remaining questions about vehicle options, delivery or collection when you request a quote.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.