Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a business delivery ready
If a customer is waiting on a delivery, start with the details that matter to them. Write out what is being carried, how many of each item, and the dimensions of anything large or irregular. Add the delivery address, the agreed time window and a name and phone number for whoever will receive the goods. If several drops are planned, put them in order with a note of any reference numbers. Questions about access at the destination, such as parking or opening hours, are best directed to the contact there. When you request a quote, include the item list, the dates and the access arrangements you already know. Anything still undecided can be flagged, and the team can tell you what else they need to match the job.
Bringing helpers into the plan
If friends or colleagues are lending a hand, agree the details with them early. Note who is available on which dates, and whether their availability matches the whole hire period or only part of it. Ask each helper for a mobile number so you can share changes without chasing people individually. Decide who will be present at the start and at the end, and write those names against the relevant times. If someone is providing an item to move, record what it is and its dimensions while you have them on the phone. A short written plan shared with everyone keeps the day organised. When you ask about a van, mention how many people are involved and whether any need to travel in it, since that may point towards a crew van where available.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.