Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting your helpers organised in advance
Who will actually be there on the day? Settling that question early shapes everything else. Write down each helper's name, mobile number and the hours they can commit, then share the list so nobody is relying on memory. Decide who holds the keys, who speaks with the collection point if there is one, and who your own contact is if arrangements shift on the morning. If a helper drops out, a written list makes it simple to see what still needs covering and to message everyone at once. For the quote request, include the date, the addresses involved, what you are carrying and roughly how many people will be present, then ask whether the vehicle size you have in mind suits the number of helpers and items you have listed.
Listing boxed belongings before the move
If most of your belongings will travel in boxes, start by counting them. Note how many boxes you expect, their approximate sizes, and any awkward pieces that will not fit a standard carton, such as a mirror or a rolled rug. Measuring the tallest and widest items takes a few minutes and gives the team something concrete to work from. If some boxes are going to a second address or a recipient, write that address down along with a contact name and phone number for whoever is receiving them. When you ask for a quote, share the box count, the odd sizes, both addresses and the access arrangements, then ask which van options the team would suggest for that list.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.