Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing Boxed Belongings Before You Book
Begin with a written list of what you plan to move. For each box, note an approximate size and which room it belongs to, since a room-by-room tally makes it easier to judge the overall volume when you speak to the team. Measure any larger or awkwardly shaped items, such as wardrobes, mirrors or shelving, and record their dimensions alongside the box count. If some things are going to storage and others to a new address, separate the two lists and note the destination for each. Where a recipient will receive items, jot down their contact number and any preferred timing. With the load, access arrangements and hire dates written down, the team has what they need to suggest a small van, Transit, Luton, dropside or crew van where available.
Coordinating Helpers Around the Hire Day
If friends or family are helping, plan their involvement before the van arrives. Note who is available, at what times, and who holds keys for the pickup and drop-off addresses. Record a contact number for each helper so you can send updates if timings shift, and agree in advance who will be the point of contact on the day. If a helper is meeting you at the destination rather than travelling with you, confirm their expected arrival window and make sure they know the address. Questions about parking or access at either end should go to the property contacts, since they know the arrangements there. Sharing the helper list and schedule with the hire team when you request a quote helps them check the dates and vehicle choice against your plans.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.