Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing sensible time for packing
Write down a schedule before anything else, starting with the date of the job and working backwards. Note how long you expect packing to take, whether that is an evening of boxing up a flat or a weekend clearing a garage, and be generous with the estimate. Record which items will be wrapped, boxed or dismantled, and set aside the dates when each stage should be finished. If the hire period might need to begin a day earlier to accommodate slower packing, mark that as an open question. When you request a quote, share your proposed dates and ask whether the timing you have sketched out fits with the arrangements available, so any adjustments can be discussed before anything is settled.
Arranging a collection with a seller
When collecting furniture or equipment from a private seller, the details worth noting begin with the seller's exact address and a mobile number you can ring on the day. Confirm the collection time in writing and ask whether the item is already dismantled or will need to be taken apart on arrival. Measure the piece if you can, or ask the seller for its dimensions, and record those figures alongside anything else travelling on the same trip. Note the recipient's details at the delivery end, including a contact who can accept the goods. When you enquire, you can set out the collection and delivery addresses, the item measurements and your preferred dates, and ask any questions that remain unanswered about the arrangements.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.