Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Notes to Prepare Before Hiring
Begin by writing down the details the team will ask for, starting with your preferred hire dates and any flexibility around them. List everything you plan to carry, grouping items by size, and record the approximate dimensions of the largest pieces, including height for anything tall like wardrobes or fridges. Note the access arrangements at each address, such as parking restrictions or narrow entrances, since these affect which vehicle makes sense. If items are being collected from a seller or store, add the collection address and a contact number for the person handing them over. Allow time for packing and loading when setting your dates, so the hire period covers both the journey and the work at either end. Questions worth asking include which vehicle options are open for your dates and whether anything on your list needs flagging in advance.
Coordinating Helpers for the Day
If friends or colleagues are helping with the job, decide early who is coming and what each person will be responsible for, then share the plan with everyone before the hire date. Make a note of mobile numbers for each helper, along with arrival times at both addresses, so nobody is left waiting. Confirm who holds keys or access codes at the destination, and if someone there needs to receive items, record their name and number too. Ask helpers to confirm their availability a day or two beforehand, and think about a backup if someone drops out. When you request a quote, mention how many people will be present, since this can influence whether a crew van is worth considering alongside the other options. You might also ask how the hire period could be adjusted if the day runs longer than expected.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.