Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Delivery for a Customer
If a customer is expecting goods on a set date, start by writing down the delivery address, the recipient's name and a direct phone number. Confirming the contact before the hire begins means any access questions can be asked of the person receiving the goods rather than left until arrival. Note the date and the time window the recipient prefers, and whether anyone will be available to sign or check items on arrival. If several stops are planned, list them in the order you intend to make them, with a contact for each. Where a purchase order or reference number applies, keep it with your notes. Any remaining questions about the van size for your load can go into your quote request.
Writing a Clear Load Inventory
Before requesting a van, it can help to list every item you expect to carry, one line at a time. For each entry, note the quantity and, where you can, the approximate dimensions, since this information lets the team discuss which vehicle suits the job. Furniture, appliances and boxes can be recorded separately, and anything awkward such as long pipes or flat-pack panels deserves its own note with measurements. If items are spread across more than one address, mark which belong to which destination. Photographing awkward pieces gives you a quick reference when describing them over the phone. Keep the list with your booking notes so it can be referred back to, and raise any uncertainty about an item when you enquire.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.