Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Noting Where Each Item Belongs
If your move involves a mix of furniture and boxes heading to different rooms, a simple room-by-room note can keep the day organised. Before the hire begins, jot down each item and the room it is destined for, perhaps on a labelled list or a sticky note attached to the item itself. Recording the dimensions of larger pieces, such as wardrobes or sofas, gives the team concrete figures when discussing van options. If some belongings are going to storage rather than the new address, mark those separately so the two groups stay distinct in your records. Where the destination has particular entry arrangements, ask the contact person there about them directly. Share your notes when requesting a quote, and raise any item-specific queries then.
Keeping a Load Inventory
Suppose a box goes missing or an item is damaged in transit; would you be able to describe exactly what was in the van? A written inventory answers that question before it arises. Number every box, list its contents briefly, and keep the master copy with you rather than packed inside the van. Photographing items of particular value provides a visual record, while noting the approximate size and condition of each piece adds useful detail. This record also helps when you speak to the team, because a clear count of boxes and furniture supports an informed discussion about which van suits the job. If anything is especially awkward in shape, flag it early, and ask any remaining questions when you request your quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.