Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Who Is Helping on the Day?
The first practical question to settle is who will actually be there when the van is needed. Make a list of the people helping, with their mobile numbers and the times they have confirmed, and note any who can only manage part of the day. Record who holds keys or access codes at each address, and who should be phoned if a collection or delivery runs early or late. If helpers are handling furniture collections or storage runs, ask them to confirm what they have agreed to move and when the property or unit is open. Write down one named coordinator for the day so everyone knows who to contact. These notes, alongside your hire dates and access arrangements, give the team what they need to match the job to the right van.
Measuring the Awkward Items
Bulky pieces deserve attention before booking, so measure them properly rather than estimating by eye. Note the height, width and depth of each large item, including anything that comes apart, and record whether doors, legs or handles can be removed and whether you have the tools and willingness to do so. Write the measurements against each item on your list so the whole inventory is clear when you ask for a quote. Note narrow corridors, tight stairwells or small doorways at either end, since the people at those properties can confirm the actual clearance. Keep a running total of boxes and soft bags as well, since these add up. If an item seems borderline, photograph it next to a tape measure; the team can then advise which vehicle option fits the job.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.