Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing Boxed Belongings Before You Call
Before contacting the team, write down what you intend to move in boxes. A simple numbered list, noting how many boxes from each room and roughly what each contains, gives you something to read from during the conversation. Note any boxes that are unusually large or heavy for their size, and count the total so the figure is ready when a van type is discussed. If some boxes belong to another person, such as a family member or a buyer, record their name and a phone number alongside the relevant entries. Questions worth keeping open include whether the boxes will all travel in one go and where each batch is headed.
Measuring Bulky Items in Advance
Odd-shaped and large pieces deserve their own set of notes. For each one, record the name, the height, the widest point and the depth, and whether it comes apart, such as a bed frame with removable legs or a wardrobe that dismantles into panels. Writing these figures down before asking for a quote means the discussion can focus on which van suits the overall list rather than filling gaps in the information. If an item is going to a recipient rather than to your own address, note their contact details too, and any questions you still need to ask them about doorways, stairs or where they expect the delivery to end up.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.