Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection With a Seller
If you have agreed to collect furniture or goods from a private seller, a few details noted in advance can make the arrangement straightforward. Confirm the collection date and a time window that suits both of you, and ask whether anyone will be available to hand over the items. Record the seller's phone number and address so you can contact them if anything changes on the day. It is also worth asking about the access arrangements at their property, such as where the van can be parked and any restrictions they are aware of. If the items are being collected on behalf of someone else, note their contact details too, in case questions arise during the handover. Sharing all of this with the team when you enquire helps them understand the job and respond with the right questions about your hire dates and requirements.
Measuring Bulky Items
Before requesting a van, it is sensible to write down the dimensions of anything large you plan to carry. Measure each item's length, width and height, and note whether the seller or owner says any parts can be removed or folded. Record the number of items and their sizes on a simple list, along with any boxes or bags that will travel with them. Rather than assuming a particular van will take the whole load, share your measurements when you request a quote and let the team talk through which options might suit. Avoid guessing figures, since an accurate list gives a clearer basis for the discussion. You might also note which items are the largest so you can describe them easily if the team asks for more detail about what the hire is for.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.