Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Doorways, Gates and Bulky Items
Will that wardrobe actually pass through the front door? That is the question worth answering before you book anything, so take a tape measure to the item itself and note its height, width, depth and any protruding handles or feet. Then measure the doorways, hallways, staircases and garden gates it must pass through at both ends, writing each figure down rather than trusting memory. Record whether doors open inward or can be lifted off their hinges, and note narrow lanes, low arches or tight corners along the route. Add the measurements of every other large item, from mattresses to dining tables, so you can discuss the load with the team when considering a small van, Transit, Luton, dropside or crew van. If a figure is borderline, flag it in your enquiry.
Agreeing a Collection Time with the Seller
When collecting furniture from a private seller, agree a specific arrival window rather than a vague morning, and exchange mobile numbers in case of delays on either side. Ask them for the exact address, any parking restrictions nearby and whether the item is upstairs, in a garage or already dismantled. Note the seller's preferred payment method and whether they can hold the item until a set time. Record the item's dimensions as they describe them, and confirm whether they have covers or spare wrapping available, though any arrangements for moving the item remain yours to organise. Check the collection address for access limits, such as height barriers or gated entries, with the seller or site manager. Sharing your hire window with them helps both sides plan realistically.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.