Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down the Job Details
Start by listing everything that needs to go in the van, however ordinary the items seem, because a full inventory gives the team something concrete to work from when matching your job to a vehicle. Note each item's approximate dimensions and any awkward shapes, alongside the total number of pieces. Record the hire dates, the collection and drop-off addresses, and the access arrangements at each end, such as who will be present to open doors or hand over keys. If a third party is receiving goods, add their name and phone number. Once this is written down, ask the team which van types would suit your list, whether the vehicle you want is available on your dates, and what delivery or collection arrangements could apply to your booking.
Preparing a Business Delivery
For commercial work, it helps to have the delivery specifics organised before the van is booked. Write out each consignment with its recipient, address and contact number, then note any time windows the customers have asked for and whether a signature or receipt is expected at each stop. If several drops are planned, sketch the running order and note which jobs are fixed to particular hours. Check with each recipient about access, parking or unloading arrangements at their premises, since they know their own site. You can then confirm the hire dates, the van size that matches the load list, and any crew van requirement if a colleague is coming along, and ask the team any outstanding questions about availability before you commit.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.